Maa provides you with the most efficient and least costly means of increasing customer satisfaction and loyalty through our complete customer service solutions provided online.
Why choose Maa for the ultimate customer service solutions online?
We help youImprove Agent Efficiency and Customer Response Times - by offering the following features
- Chat sessions and mail messages that are automatically routed to the appropriate department or agent queue
- Multitasking, allowing agents to easily answer an email or two while chatting with three or more customers.
- Shared knowledge base enabling one-click delivery of frequently used text responses, web pages, and files
We help you Increase First Time Resolution Rates –by increasing interactivity with the customer as our solutions allow chat agents to
- push URL's to meet the needs of the customer
- co-browse Web pages with the customer
- jointly fill-in forms with the customer
- download/upload files
- take over control of the customer's PC to resolve problems right away
We help you Improve Customer Satisfaction & Loyalty - by increasing the responsiveness and effectiveness of your support options as our solutions enable
- Convenient and immediate access to live chat
- Incident tracking allowing your agents to review the chat and email history of every customer, which ensures that agents don't have to repeat information already conveyed, and customers save time by receiving only the information they need.
We help Reduce Support Costs
By offering Help FAQ, live chat and email options via Maa, which helps to multiply your contact center's capacity without hiring additional agents. This will prove to be 90% less expensive than a phone call.
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